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Souq.com Customer Service Toll Free Helpline Number, Email ID, Headquarters

Souq.com is a famous and well-known e-commerce portal of Dubai. This site is working in many countries including Dubai, Saudi Arabia, Egypt, Bahrain, Oman, Qatar and various more countries. This website is founded in the year 2005 by its founder Ronaldo Mouchawar in Dubai. This site is known as Amazon of Arab countries as this site got huge numbers of orders per day, not only in these countries but worldwide.

One of the headquarter of Souq.com is situated in UAE, Dubai. Products of various categories of some particular brands are present at their portal. Product categories available on Souq are Electronics, Apparels, Beauty products, perfumes, sports products, accessories and a number of more products. All the major and popular brands are available on their portals like Canon, Philips, Aldo and various more. An online payment gateway is also present on their website to make payment process easy. You can make payment online via debit cards, credit cards Emirates NBD and some more known cards. Easy installments at 0& interest rate are also available on their website. As EMI has some terms & conditions, so we recommend you to read all the conditions. Free shipping is also available on Souq and international shipping is also provided by the company. For international shipping charges, we recommend you to visit their international shipping page. Also, 15 days’ free return and exchange service are provided by the company. In this service, you can return the products ordered from their website within 15 days of product delivery. You’ll also get a full refund of the product. You have to a generate a ticket for product return and settle up the estimated pick up time.

The company has also settled up a special customer service department for their customers if they have any queries related to product ordering, payment making issues, return & exchange services or any other type of concern. If you are a customer of Souq Dubai or want to be one, then you may have certain queries like what is the toll-free helpline number of Souq.com Dubai, where is the headquarter of Souq Dubai, what is the customer support email id of Souq Dubai. All of your queries will be solved here by us, as here we are providing you with the customer service toll-free helpline number of Souq Dubai, customer support email id, social profiles, official website of Souq Dubai and some of the important and useful links of their official website. Check out the contact details below.

Souq Logo

Souq.com Dubai Head Office Contact Details

Souq.com Dubai Headquarters: Souq.com FZ LLC, Dubai Internet City, Thuraya 2 Tower, Office 1902 Dubai, United Arab Emirates

Souq.com Dubai Head Office Phone Number: (+971)-4-437 0900

Souq.com Dubai Head Office Email ID: uae.mp@souq.com

Souq.com Dubai Head Office Fax Number: N/A

The head office of Souq.com Dubai is situated in Thuraya 2 Tower, Dubai. You can contact the head office officials for any type of complaint or query. Email id is also provided above, so that if you have any query related to the website or product ordering, you can email them. Contact number provided here in not toll-free, so you’ll be charged on calling on this number.

Souq.com Dubai Customer Service Contact Details

Souq.com Dubai Customer Service Contact Number: (+971)-4-437 0900

Souq.com Dubai Customer Service Email ID: uae.mp@souq.com

Customer service contact details of Souq.com Dubai have listed above. You can use telephonic support for any type of help, query or any other issue related to the site or product ordering. No charges will be applied on calling on this number. Email id is also provided above; you can email your query to the concerned department by using this email address.

Supporting Hours:

Sat – Thu: 9 AM – 9 PM
Friday: 1:30 PM – 9 PM
Sunday: Closed

Customer service telephonic and email id support is also provided in between these timings.

Souq.com Dubai Official Website: uae.souq.com

To order products from Souq, visit the official website of Souq by following this link. Here you can browse all the available products and order them to your doorsteps.

Social Profiles

Facebook Fan Page: facebook.com/Souq

Twitter Handle: twitter.com/souq

Instagram Handle: instagram.com/souquae

YouTube Channel: youtube.com/user/souqchannel

Pinterest: pinterest.com/souquae

Subscribe Souq on social networking websites through these links to get latest offers and deals running on their website. Special offers and packages running on their portal will also be shared here.

Souq.com Mobile Apps




Souq also launched its official mobile apps for the operating systems mentioned above. Download it from your app stores and start ordering products through your smartphones.

Important Links

Payment Options: uae.souq.com/ae-en/ae_easy_pay/c
Visit this link to get to know about all the online payment making modes and easy installment plans.

Return Policy: uae.souq.com/ae-en/return-policy/c
Read all the terms & conditions of product return and exchange on this link. You can also request a return and schedule time for pick up at this page.

FAQ: uae.souq.com/ae-en/faqs/c
Read answers to all the most common queries related to the website, product ordering, return, exchange, refund directly on this page.

Advertise: souq.com/advertise-with-us/en
If you want to advertise with Souq, visit this link and sign up for an advertiser account.

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{ 57 comments… add one }
  • shabbir November 25, 2016, 6:45 am

    , Silver” complaints
    Buyer: hassan shabir
    2016-11-24 20:25
    Dear sir
    Good evening
    With due respect it is stated that I am going to cancel my order.Because this mobile is reburshied.And I want new one.
    My order no 3087161324424.
    Please cancel my order as soon as possible.
    Looking your prompt response.
    Muhammad Shabbir
    Cell no.00966555813668
    Email adress . shabbir.sendan.hse@gmail.com

  • ali mohammad November 29, 2016, 6:27 pm

    Call me i am nri in saudi arbiya my n is 0543442396

    • mohammad Maab May 13, 2017, 8:57 am

      Please give me phone number
      Souq.com in Saudi Arabia

  • ali mohammad November 29, 2016, 6:29 pm

    Call me 0543442396

  • Amin November 29, 2016, 10:05 pm

    Why you late my order
    Tell me why

  • ABDUL ASEES December 17, 2016, 7:56 am

    Good morning
    I am Abdul Asees from Dubai wade Adams cotracting company. Sir I purchase two mobile phone through souq site order date was 7th of Dec 2016 I Did not get this prodect undill this mooments sir please arrange to get me asoon as possible sir I am going vaction after couple of days so before that I have to get sir
    Youverce faithfully
    CONTACT NO-0556786883
    MY ORDER NO-1000111909985

  • Shakilsajid December 25, 2016, 5:04 pm

    Good evening
    I am shakilsajid from dubai muhaisanah dm camp I am ordered one slim beld my order number 1026115355926 but delivered one Eva puzzle mats order number is 5949089766838 so i don’t want to the ideme,please to send me my order ideme(slimbelt) because ofter tomorrow my friend coing to India pls quick delivery my contact number 0505942500 thankfully shakil

  • Rao Muhammad Mustahsin December 26, 2016, 5:52 pm

    Dear ,
    Your website Customer Service is not working.
    I purchased Samsung Galaxy S7 Edge Dual Sim – 32GB, 4G LTE, Silver.
    My Order # 1032101767843, Dated 1 Dec 2016.
    I want to make 6 installment from my bank.
    They required order confirmation email from souq.com.
    I tried to find out in my mail box but unfortunately missing it.
    Kindly send me again ASAP that order confirmation mail to my email .
    I am very thankful to you.
    If you need any inquiry , contact me.
    Thanks & Regards,

    Rao Muhammad Mustahsin Jamshaid

  • Mahtab khan January 4, 2017, 8:36 pm

    I want buy mi redmi 3s mobile cover and screen guard

  • Mahtab khan January 4, 2017, 8:43 pm

    Redmi 3S back cover and screen guard how much give me answer please I’m buying before 2 week mobile but not find with mobile earphone and cover ?

  • abuzaidkhan January 6, 2017, 7:12 pm

    Call me i am nri in saudi arbiya my n is 3038145872012

  • abuzaidkhan January 6, 2017, 7:12 pm

    Call me i am abuzaid in saudi arbiya my n is 3038145872012

  • abuzaidkhan January 6, 2017, 7:13 pm

    Call me i am abuzaid in saudi arbiya my order number is 3038145872012 cont.n.+966559298487

  • abuzaidkhan January 6, 2017, 7:15 pm

    My order number 3038145872012 dilevry dat 04 jan but not yet reached .will come?

  • V R kamal Kumar January 9, 2017, 7:45 am

    Hello Sir,

    I am NRI staying in Qatar, Orderd one Product yesterday its Order ID: 1021135710181,unable to contact the given customer care number (+971)-4-437 0900,
    please help


  • Shahnawaz January 10, 2017, 9:25 am

    Please call me.

  • muhammad Raheel January 19, 2017, 5:10 am

    Innjoo pro dull sim.gold my like

  • muhammad Raheel January 19, 2017, 5:11 am

    Muhjy innjoo pro lyna hy

  • muhammad Raheel January 19, 2017, 5:12 am

    0570492205.my nambr

  • archibold January 23, 2017, 2:57 am

    i recently purchased Gtab smart watch at Souq online about 3 days ago the problem with the watch is that the battery is too weak it only lasts for 3hr please i need to change it

  • Marble January 29, 2017, 11:11 am

    Hi,i would like to know when I’m supposed to use the money on my Souq account .I have a pending order .and if I have ordered for items yet my account is less can I pay balance or I have to use what is on my account

  • Marble January 29, 2017, 11:15 am

    Pliz I’m waiting for your response

  • niyaz February 9, 2017, 8:31 am

    Plz call me 0571650949

  • Ritesh Panchal February 25, 2017, 2:48 pm

    Dear Sir,

    I would like request to that, i ordered the 8 no. watched on 07’th Jan, 2017 and same watch returned to vendor as per below details.

    We are suffering for return value of SR.150/- and till date received only SR.50/-

    Order ID: #3031125731026

    Delivered on: 10 January 2017
    Status: Seller received the item

    Your return tracking code for this item are as below.

    My Account »Order No. 3031125731026
    Order Info
    Order #3031125731026
    Order Placed: 07 January 2017
    Payment method: Credit Card – xxxxxxxxxxxx5012

    Order Total: 375.00 SAR

    Ritesh Panchal
    +966 597538401

  • XENIOS KALLIS April 21, 2017, 11:57 am




  • ilayaraja April 27, 2017, 2:59 pm

    My order ID is 3013182802743 I want refund immediately my money 227 SAR hand cash.

  • ilayaraja April 27, 2017, 3:07 pm

    I’m not bank account I want refund hand cash order ID is 3013182802743, I want quick refund in hand cash, I’m not bank account I’m A NRI please check order I need give cash on delivery payment method so I want hand cash please. Thank you

    my contact information

    Ilayaraja Ramamurthy
    Gubri halaqah moghaf
    Tharik al Riyadh
    Contact number +966 556229509.

  • Homer Francisco May 17, 2017, 7:25 pm

    Hi. Can you pls change my order payment to credit card. Because i dont have money here.
    Order ID: #1044159815352 pls call me @+639953134381 this is my number

  • Homer Francisco May 17, 2017, 7:28 pm

    Hi. Can you pls change my order payment to credit card. Because i dont have money here.
    Order ID: #1044159815352 pls call me @+639953134381 this is my number. Call me assoon as posible i dont know how to change my payment to my credit card.

  • Lenin May 22, 2017, 12:13 pm

    My order number is 1056169185129 . I wand change this model. so please contact me .my number is 0501463789

  • Ashok Lenka June 5, 2017, 11:59 pm

    I ordered a Honor 8 Lite mobile phone on souq.com on 21 May 2017. However as of date (05/06/2017) I have not received the item. The item was sent through Aramex by you. They are giving wrong information on their site as can be seen when tracking the Shipment ( No.31253374051) . Today I got an SMS telling it will be delivered today. Nobody had contacted me after that. Now it is mentioned on their site that ‘Customer is not available. Delivery rescheduled”. This is utter nonsense. Do you believe that I will abstain from receiving an item which was ordered on 21 May 2017 and paying KD 69 for it? Please look into the matter urgently. My mobile number is +96599064981.

  • Salome Luz M. Boncales June 16, 2017, 3:24 pm

    I purchased online worth 920 Saudi riyals last March 2017 and Souq.com sent in my email last April 5, 2017 Refund issued to my credit card withAuthorization Number 044237 but i received last April 8 only 439 sr and 79 SR with a total of 518 SR refunded. The remaining 402 SR refundable, still i did not receive up to this date.

    Looking forward feom your good office to send me back my the refundable amount 402 SR.

    Thank you

  • Salome Luz M. Boncales June 16, 2017, 3:26 pm

    I purchased online worth 920 Saudi riyals last March 2017 and Souq.com sent in my email last April 5, 2017 Refund issued to my credit card withAuthorization Number 044237 but i received last April 8 only 439 sr and 79 SR with a total of 518 SR refunded. The remaining 402 SR refundable, still i did not receive up to this date.

    Looking forward from your good office to send me back thru my credit card the refundable amount 402 SR.

    Thank you

  • Ebi June 17, 2017, 7:04 pm

    give u are number

  • umar kato July 2, 2017, 4:03 am

    i want to receive the following order no today July 2 i made with you: Order No. 1019184565463
    My Account »
    Order No. 1019184565463 (car alarm system and 2 tablets

  • manish September 14, 2017, 11:22 am

    Dear sir

    product from souq.com last year october and after when i got the product is getting to slow and stucking too much.sometimes it not working sound,wifi,britness also.and am formating the pc for weekly then only its working.so sir plz say souq.com to do refund for me and plz do the needful.my phone number 0501134184



  • banothsundar October 22, 2017, 5:50 pm

    plz unlock my mail id banothsundar@gmail.com

  • Rashid Ullah khan November 8, 2017, 10:48 pm

    I have purchased samsung galaxy c9 pro through souq.com and now I am using this phone in india but Volte is not supported please tell me what is the problem..

  • Ronsld November 25, 2017, 12:11 pm

    I order set of tatoo kit in picture included the ink when I open only machine…why like that

  • juzer huseni bhai miyasaheb November 27, 2017, 1:26 pm

    i order last 20/11/2017 order number 3085535543553 on one mobile but till now i did not received. please folow up and give me reply. order from JEDDAH K.S.A. my mobile number is 00966 505307294 thanks

  • Fritx December 2, 2017, 9:59 am

    Good day to all.
    Sir i want to sell my OKI toner laser cartridges.please i need your response.

    Thank you
    Have a nice day.

  • Amit December 4, 2017, 11:36 am

    SOUQ COSTMER HELPLINE NO.9064539884/9064539884 CALL IF YOU ANY PROBLEM CALL 9064539884/9064539884

  • Ahmed Ali December 13, 2017, 1:17 pm

    first you will send the wrong item of low price after charging high then at the time of return you will play a game with customers like following
    after return i received email of transfer of money for ”72” hours then after passing ”72” hours i receive second email for ”5 to 7” days and today was last day of transfer and today i received another email for ”3 to 10” days
    please brothers/Sisters do not buy anything From SOUQ.Com
    i have all prove for your satisfaction

  • Nasreen Maswala December 16, 2017, 5:43 pm

    Souq.com customer care centre do not answer calls and their return courier service QEXPRESS are terrible. I have been waiting for over 10 days for them to collect my repair and return parcel!

  • Mohammed asif January 3, 2018, 10:29 pm

    Call me: 966572896884
    Money has been deducted from my account but order has not been placed..i need refund

  • Roderick I. Jumao-as January 6, 2018, 1:30 pm

    I recieved my order but a different item and also the one you delivered is incomplete. I want to refund my money.

  • M.usman January 8, 2018, 1:26 am

    Sir good evening I am driver five years experience in dubai my contact num 0567344545

  • shrinivas January 30, 2018, 7:13 pm


    I bought a Michael Kors Bag (Order no – 1015592930900 ) last week and the delivery was scheduled for 26th Jan, however i called and informed the customer care that i need the delivery on 28th Jan as i was travelling out of Dubai.

    The product didn’t get delivered on 28th Jan , instead of me calling the customer care 2-3 times and i was promised that it will be delivered by 29th Jan.

    I didn’t not received the item till now , and i have made many calls to the customer care requesting to deliver the item.

    I bought the product so as to gift it to someone for her birthday which is on 31st , i needed to gift this on 30th Night but i wont be able to gift as the item is not yet received.

    I have ordered many times before and have never faced any problems , but this time am highly disappointed with the service.

    Request you to kindly look into the complaint and resolve at the earliest (however now it doesn’t make any sense to me ).


  • Sumesh.s March 31, 2018, 11:09 am

    Dear sir this month 4th one HTC 1 M9 mobile is ordered 5th I received that mobile…that mobile network pin is not working now.. so if any possibility to change the mobile or service the mobile….please send positive reply to me…

  • Abul Basar May 21, 2018, 3:52 pm

    Please call me 0553742835

  • Ashish May 31, 2018, 5:15 pm

    Pathetic customer service when I have call on 971-4-437 0900 never excepted this kind of feedback.pls train your customer service staff. it’s a customer work to follow up with courier whr the product is..Rather then helping customer they are asking customer to do follow up with courier and tone of voice was very rude cutting customer in between and disconnected the call never excepted from a Amazon company.

    Please check I just request for a proper communication about my product and the way I was treated was pathetic. Also you can chk recording what I asked.

  • Srehaan sonu singh June 12, 2018, 4:04 pm

    Dear Souq,
    My name is srehaan sonu Singh after a refund, I got a mail that my refund will be shown in my account in 2 days but so far I can’t see any fund. Please give me a call. I am in India now.

    Srehaan Sonu singh

    +918409998899 (india) please call me on this no.


  • Yusuf October 16, 2018, 9:28 pm

    I ordered some goods online but it seem the delivere take things for granted and want to deliver when he wants.he call to day at 17:33. I called back at 17:35 6 times he only received one time he told me to wait after a while I called back he switch the phone off of me.

  • Helpline October 25, 2018, 10:57 am

    Souq customer care helpline number7319241884 for any problem any question please contact now Souq customer care helpline number7319241884 for any problem any question please contact now

  • AFTAB November 26, 2018, 4:21 pm

    please call me 0542284260

  • roderic porsenido December 17, 2018, 4:23 am

    please call me in my number 0501773284 because the one I ordered is Huawei honor Bluetooth speaker am08 white. I was disappointed because not the same as my order. You give me an unbranded Bluetooth speaker. Tracking # 7105585919962.

  • Ahmed June 26, 2019, 5:54 pm

    I am unable to contact souq Saudi I didn’t finy any customer service number . my problem is in my account I have already money in my souq wallet but I am unable to placed an order
    please do call 0501285779

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