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Lexus Customer Service Number, Email ID, Head Office Address

Lexus is a Japanese multinational automaker brand, division of Lexus Motor Corporation. The company was established in 1989 by the efforts of Japanese Eiji Toyoda. Lexus comes in Japanese 10 largest companies. They operate its services in more than 70 countries around the world including its native country Japan. The company manufactures and delivers various types of cars including Sedan, Coupe, Convertible, Hatchback, Crossover, Hybrid, Performance, MUV and SUV. The company is headquartered in Nagoya, Japan. Lexus is counted as the world’s best luxury and SUV maker.

In Japan, you can find Lexus products in their showrooms. The customer can see all Lexus models launched in Japan through its online portal. Lexus has over 1,60,000 dealers and distributors in all around the world including Japan. They also provide financial service in Japan. In Japan, the most popular cars are Lexus LS, Lexus GS, Lexus ES, Lexus IS, NX, RX, LX, Lexus GS F etc. The company also offers accessories and other relevant products. Interested customer can visit their website for detailed information about vehicles and products.

The customer can reach the below contacts for queries on Lexus car models, dealer locations, service centers, accessories, used cars, offers, prices, warranty, roadside assistance or other questions. We have shared all mandatory contact details of Lexus in Japan. You can contact via mailing address, website, email ids, customer care contact numbers and social media profiles.


Lexus Customer Service Contact Details

Lexus Japan Customer Support Contact Number: +81-52-931-3322

Lexus Customer Service Email ID: N/A

Above are phone numbers of Lexus customer support team in Japan. You can reach these numbers for inquiries on new Lexus models, rates, service centers, dealers or other queries.

Lexus Japan Head Office Contact Details

Lexus Head Office Address: Toyota-Cho, Lexus City, Aichi Prefecture 471-8571, Japan

Lexus Head Office Contact Number: +81-52-931-3322

Lexus Head Office Email ID: N/A

Lexus Head Office Fax Number: N/A

Lexus’s head office contact details are mentioned above. If you are not satisfied with customer care team of Lexus then you can contact with head office officials through above detail.

Official Website: www.toyota.jp

Above link redirects you to the official website of Lexus. You can visit the website for more information.

Social Profiles

Facebook Fan Page: facebook.com/LexusJP/

Twitter Handle: twitter.com/lexus_jpn

Instagram Handle: instagram.com/lexususa

Pinterest: pinterest.com/lexususa

Google+: plus.google.com/+Lexus/

YouTube Channel: youtube.com/user/lexusjpchannel

You can easily subscribe Lexus on social networking websites through these links and get information related to the offers and services provided by them.

Important Links

Faq: lexus2.custhelp.com
The Frequently Asked Questions (FAQ) section is a part of the website where company address common concerns, questions or objections that customers have. Follow this link for the quick answer.

Dealers: lexus.jp/international/dealership/dealer_search_kanto.html
Customers can find their nearest dealer by using above link.

{ 10 comments… add one }
  • Saad AlShammari October 1, 2018, 11:54 am

    I have Lexus LS350 2018, I have observations on the car which I shared with local dealer service center and didn’t get a convincing explanation. I’m really disappointed from the observations noted and the treatment received from a Lexus representative. I hope I get a reply from you part.

  • ARMEN October 8, 2018, 8:48 am

    Dear Sir or Madam, in 2017 December I have brought from Russia, Kashirski salon Lexus GX 460, new car , and take it to Armenia, because I live in Armenia and use can also here in Armenia.
    a few time I have show the car here in Armenia diler Lexus because it was noise from front and back part but thay cannot understand from where is that noise,
    we have done with tham also small test near there office, but I have also video where I have done record of the noise during bad ways in Armenia, I am sure the car has a problem but here in Armenia diller cannot understand the problem,
    I hope for your help, thank you in advanec

  • Wesley Kakobela November 20, 2018, 7:49 am

    I have imported a car from Japan[ Lexus IS 250], How do I change Navigation system for IS 250– 2006 model; from Japanese to English.

  • Konye December 29, 2018, 4:51 am

    Thanks to Lexus for manufacturing us a choice cars. Please i want to know where the engine number of a Lexus Es350 2010 is located in the body/engine. How many digit is it contained and what’s is the difference between that and the chasis number because i can’t fine the engine number but the chasis number. I’m seriously being embraced by our police about it. Thanks in anticipation for your quick response.

  • abdulla January 28, 2019, 5:14 am

    i have LEXUS ES 350 , after each drive when i open the door i get electrical short ( static electricity ) when i took it to services in Dubai they said problem with you , i have 4 other cars with no problem
    service is poor , technician not well trained , no response to our problem
    plssssssssssssssssssssss helllllllllllllllllllllllllllp

  • Fuad Saud Yakoob Ghori February 19, 2019, 10:50 am

    Dear Sir / Madam,
    We are a business family here in Oman for the past 30 years and proud owners of Toyota cars and Lexus cars.
    I write this mail with great disappointment , I had an steering column issue when i last got back my LX 570 from service, which I shared with local dealer service center service manager and didn’t get a convincing explanation infact the reply was oh! its a 9 year old model by which I was shocked cause i know Lexus to be a premium built quality car and if not, I should not be buying the new 2019 Lx570 which I would have love to own. If this is the reply i get from Lexus dealer I am very dissapointed . I hope I get a reply from you part.

  • JANARDHANAN J S February 21, 2019, 7:13 am

    My Company in India bought Lexus ES300h about 3 months back. So far the dealer has not delivered the floor mats in spite of advance payment of Indian Rupees 20,000/-. Whenever we send emails, they are not responding and even they are nopt saying when they could deliver the floor mats

  • Obaida June 9, 2019, 4:18 am

    I have a lexus GX460 2017, I discover the right button of the CD track not working properly , I took the vehicle to the service center, they fixed it, but next day I discover the light of the Tune scroll which is suppose to be luminous at night NOT working, I took the vehicle again for them, they told me that can not be fixed must be changed, and the person of the service center told me we will order a new Mark Levinson Audio System which is take a 2 to 3 weeks to come from Japan, and this it will be covered by Guarantee of Agent . After 2 monthes no one call me from the service center,and when I checked with them , nothing happened, and they TOLD ME EXACTLY THAT “they will take the car and remove the MLAS and send it to the PIONEER (Pioneer Corporation commonly referred to as Pioneer) of the UAE branch.I really I don’t want that.
    Give me the Advice plz.
    Dr.Obaida Jairoun

  • parviz shayesteh shogaee November 7, 2019, 8:19 am

    Dear CEO of Toyota and Lexus
    My name is Dr. Parviz Shayesteh Shojaee and I am one of the buyers and consumers of Toyota and Lexus cars in Iran. I really don’t know which part of Lexus or Toyota I should contact about my problem Because there is no part of your site to report on the defects of cars sold in Iran And if it is important for you to care about your customers around the world, it is imperative that you check my email and hear my problem and provide a solution.
    so far I have trusted the products of both Toyota and Lexus. And over the years ago until now, I have believed that the executives of these two companies believe in delivering high quality in their products. I believed that the executives of the above companies were firmly committed to protecting and respecting customer rights away from political issues. I believed that in selling and delivering after-sales service in addition to their profitability to the interests of buyers, value chain, continuous improvement, kaizen, customer orientation, value creation in customer-producer relationships, customer satisfaction, customer loyalty and …. They also believe.
    But unfortunately, it seems this was a false belief, and as a customer, I would no longer believe in the products of these two companies and the different political behaviors of their managers towards customers from different countries.
    Last year, because of my beliefs about these two big automakers, Because of the sanctions imposed on my country which you have no role in, I bought a Lexus NX200 car in Iran at a price of 300% of its global price, and now I have it. You know that buying cars from any customer in any country with any nationality or political background will drive your country’s economy and if you believe you owe it to your customers. This car I bought was designed for oman one of the Arab countries and its mapping or navigation system is not active for Iran.
    Interestingly, within six months of purchase, none of your product sales agents or your dealer in Other countries of the world that I have corresponded with, They give me no clear answer and refer me to Lexus or Toyota international sites and they can’t provide the right solution for what I should doand they are not able to active or operate this important navigation and mapping system (which is necessary and useful for daily living and time saving).
    And in response to my need as a consumer, they say We just invite you to visit our Lexus International page to find contact information for the appropriate distributor, such as Lexus Iran because They will be able to address your complaints appropriately and let you know how to proceed forward. Or say The navigation hardware used in other countries is different from that used for Lexus vehicles manufactured for sale in other countries so To obtain the best assistance with your concern, we invite you to visit our Lexus International page to find contact information for the appropriate distributor in your area or And even Eirtoya company in iran, which announces itself as the official dealer of Toyota Japan products in Iran, Frankly says that the main manufacturing company does not allow this system to be activated in iran and if I wish to active it Then I must to replace the entire car audio system (Mark Levinson) with the Chinese audio system model to activate or enable the car navigation and navigation software and hardware, which it means more cost for me, lowering the quality of The main equipment car, impaired vehicle performance, Loss of quality and leaving the car out of warranty conditions and other damages …. ..
    And all of this is simply because of Your disregard for customer rights and satisfaction, your failure to uphold your customers’ rights, your lack of responsibility for the customers that they make your survive, make the survival of your factories, make the survival of your country, make the growth of your economy, make the livelihood Your people and make your survival in international markets.
    I know in today’s world, like other manufacturers, you just think about your money, your pockets and your profits and basically my concerns as a customer don’t matter to you and you just chant and basically just like before, you no longer believe in commitment providing after sales service, commitment to customer satisfaction, commitment to delivering complete products, commitment to creating value chains in the relationship between seller and consumer, etc.
    But again for defending my true rights as a customer in the world, i email you to know all my beliefs and My friends beliefs (who are consumers of your products) have collapsed in relation to you and And I will talk about your and your agents’ disregard for customer rights and your non-compliance wherever I am And after getting rid of this flawed car, I’ll never waste my money on cars whose makers have no obligation to respond to the rights of their consumers or their customers.
    Currently, the concepts provided by the founders of these two companies such as continuous improvement, Kaizen, customer satisfaction, providing better quality services, after-sales service, value chain, creating value in customer-seller relationship, respecting customer-oriented rights And ….. As I believed or read in books, it’s just a lie to sell more and make more money.
    I don’t expect you anymore to find a way to solve this problem by reading this email, but I do expect you to think about your personality, Your job and human responsibilities, your Your predetermined goals, your nation, your economy, your customers, your customers’ satisfaction, your customary and legal obligations, your business conscience.
    If you are not accountable to your customers around the world for political or regional excuses or the different countries where your products are consumed Definitely in future you lose your market and customers in countries such as Iran.
    Your selective and inconsistent behaviors of customers in different countries will cause you to fail in the future and your customers will not trust you to be neutral.i read that in your country Japan, working conscience and belief in doing the right thing is more common among producers and people than religious or religious beliefs, but now I am definitely in doubt.
    If you do not decide to answer and provide a solution to this problem so I just say Shame on the Lexus and Toyota factory whose only purpose is to make a profit, for ding the political work, for To differentiate between its customers in different countries, for to not allow to activating the navigation and mapping of a soled car in a great and historic country like Iran has refused.
    Whereas in the Arab countries they have made it possible to maintain their monetary and material interests rather than to respect their customers. In my opinion, this is a fraud and And if you think so then Shame on your Cheating company.
    Signature: Dr. parviz shayesteh shogaee, Tehran. Iran

  • Tamiia G November 12, 2019, 8:47 pm

    I was charged over $4100.00 for Lexus of Las Vegas to replace 2 Control Arms and bushings. They said it took 16 hours in labor, I was naive to what was going on then I did research should have only took 3 hours.
    I launched a complaint with Lexus Corporate in The USA what a waste of time!! Don was a clueless useless caseworker. A dead RAT has more insight and brains than him!!!
    They are all CROOKS!!!!

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